Grievance Procedures
The following grievance procedures tell what steps to take if you
are not satisfied with the Sign Language Interpreter Referral Service
provided by the Nebraska Commission for the Deaf and Hard of Hearing.
The following should be used when filing a complaint regarding any unethical actions during an interpreting assignment.
- Who may file a complaint?
- Any deaf or hard of hearing consumer of interpreting services
- Any hearing consumer of interpreting services
- Any interpreter who received an interpreter referral though Nebraska Commission for the Deaf and Hard of Hearing
- Any person having direct interest in the occurrence specified
in the complaint
- The person filing the complaint should contact the Sign Language
Interpreter Referral Services Coordinator; in person, by phone/tty
or by letter; and present a formal complaint IN WRITING. The complaint
should specify the alleged offense as to the time, place, person(s)
involved, and the actions. The coordinator will collect all of
the information needed and an attempt will be made to resolve
the problem.
- If the coordinator is unable to resolve the problem, they will
present the formal complaint and all of the information to the
Nebraska Commission for the Deaf and Hard of Hearing's Executive
Director. The Director will meet with all parties involved in
this specific situation in an attempt to resolve the problem.
- If the Director is unable to resolve the problem, the Director
shall present the formal complaint and all the information to
the Nebraska Commission for the Deaf and Hard of Hearing Commission
Members for review and action.
- Any person filing a complaint should be made aware of his or
her right to register their complaint with the local or state
interpreter organization or the National Registry of Interpreters
for the Deaf.
- Any person who has filed a complaint and is dissatisfied with the decision rendered should be made aware of his or her right to file an appeal with the Nebraska Commission for the Deaf and Hard of Hearing.